COMMON QUESTIONS
WHAT DO YOU DO FOR THE CLIMATE?
At EP Upmarket, we are committed to reducing our environmental impact and promoting sustainability. We offer pre-owned branded goods that give customers the opportunity to make informed choices without compromising on quality and style.
All items are carefully cleaned and repaired to ensure excellent condition. This extends the life of the products, reduces waste and saves resources.
We are proud to offer sustainable options that benefit both the planet and our exclusive standard. Together, we can make a positive difference to the climate, one step at a time
How do you rate the condition of the goods?
We rate all goods on a scale from A to F.
But we never sell a product under D.
A = The item is in mint condition and has never been used. A price tag or other accessories are usually included.
B = The product is in very good condition and has only been used for a very short period. Light wear may occur.
C= The product is in good condition and has only a few easily visible signs of wear and tear.
D= The product is in good condition but has some visible wear and tear.
How long is the delivery time?
Normal delivery times are 1-3 working days. If your order is expected to be delayed, we will contact you.
How quickly is my order shipped?
Within 3 working days from the day the order is placed.
Is everything genuine?
Which payment methods do you use?
Swish
American Express
MasterCard
Apple Pay
Klarna
HOW DO YOU MAKE A RETURN?
As a customer of EP Upmarket, you have 14 days right of return from the day you received the item.
Contact us at our email service.upmarket@gmail.com, state the shipment number and which item you want to return.
In order for us to be able to develop and become better, you as a customer are very welcome to indicate the reason for the return.
Do not hesitate to contact us!
